Resident Resources

Pay Rent Online

Log in to Resident Connect to pay rent online.

Earn points on rent! With Bilt, residents can earn points on each rent payment which you can use toward travel, fitness, rent credit, and more.

Maintenance

In the event that your apartment needs to be serviced, please submit a work order through the Resident Portal. When submitting a service request, be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday – Friday, 8 AM – 4:30 PM. For emergency requests after normal hours, please call the 24-hour emergency maintenance line at (302) 257-5727.

Latch Tips

Latch is a keyless access system that allows you to enter the building and your apartment home without using a physical key. You should receive an e-mail prior to move-in to set-up your access.

• Latch does not automatically lock. Please make sure you lock your door when you leave.
• If you select the menu on the top left of the homepage, you will see a door code for each access point. We highly suggest memorizing the codes below to prevent being locked out.
  • Your building entry door code
  • Your apartment door code
• You can share your building front door and apartment door codes either temporarily or permanently with a guest. You can also revoke their access at any time through the “Manage Guests” tab.
• You are not able to send a code to a guest for the amenity spaces or the building that you do not live in. You will need to accompany your guest(s) at all times when using the amenities.

Waste Disposal

Please dispose of all trash in the trash rooms found on each floor. All trash should be bagged and secured prior to placing down the trash chute. Items that do not fit in the trash chute should be disposed of in the trash bins. All cardboard boxes need to be broken down and taken to the first-floor trash room to be disposed of in the designated recycling bins.

Residents are responsible for cleaning up after their pets on the grounds of the building and the surrounding areas. If your pet has an accident inside the building, you are responsible for cleaning it up to the best of your abilities and reporting it immediately to the office. Failure to adhere to these policies may result in a fine billed to your account.

Amenity Spaces

Residents can reserve amenity spaces for private use by contacting the management office. Please be mindful of your neighbors when using the common areas within the building and the outdoor amenity areas. Amenity spaces are available for residents to use at all times, but noise needs to be kept at a minimum after 10pm.

Complete Your Residential Survey

In an effort to provide you with excellent service and a great living experience in your apartment home, you will receive online surveys throughout your lease term directly from our provider, Ellis Partners. We realize your time is valuable and our goal is to listen to our residents so that we can ensure an even better living experience. We value your residency and appreciate any feedback you can share with us.

Refer A Friend

Friends make great neighbors! Refer a friend and get rewarded with a $250 rent credit. You both must fill out a form confirming that you were the initial source in finding The Residences at Mid-town Park. A $250 rent credit will be applied after your friend signs a 12+ month lease and moves in.

BPG associates are not qualified. Cannot be combined with any other offer. Terms and conditions may change with notice. For more details, please see the management office.

Pet Policy

The Residences at Mid-town Park is a pet-friendly community. The current pet policy is a maximum of 2 pets with a $500 deposit for the first and an additional $250 deposit for the second. Breed restrictions do apply, so please speak to your leasing specialist for more details.